Managing insurance compliance across thousands of residential properties can quickly spiral into an administrative nightmare. For one property management company, this reality meant handling 2,000 monthly calls from residents disputing insurance charges. Despite having a comprehensive compliance program that tracked non-compliant residents, accuracy issues and customer complaints were overwhelming their operations. This is where Get Covered stepped in.
Repair Inaccuracies, Increase Compliance & Risk Mitigation
When Get Covered took over, Client already had a robust insurance compliance program but was unhappy with the service, response time and inaccuracies from previous vendor.
- Prior to GC, 45% of Residents were enrolled in a non-compliance fee (for lack of insurance)
- Within 6-months of being live, Get Covered uncovered an additional ~5,000 homes were uninsured and were enrolled in a monthly non-compliance fee
Decreased Call Volume
- Prior to GC, Client was receiving ~2,000 calls per month from upset residents about being mischarged
- Get Covered reduced call volume to <200 calls per month and took over all insurance related communication with residents
Financial Impact
- Generated an additional $57,000/mo in non-compliance fees for Client within 6-months
- In addition to the better service GC provides, client is also making ~15% more than they made with the previous vendor
Ready to explore how your team can eliminate risk, increase ancillary income and reduce work for your on-site team? Please fill out a few details below and our team will be in touch shortly to schedule a demo.
